Refund policy

At FancyPrince Wholesale, we are committed to providing high-quality products and reliable service to our retail partners. This policy outlines the conditions and procedures for returns, exchanges, and product quality issues for wholesale orders.

Return & Exchange Conditions

Due to the nature of wholesale orders, returns or exchanges are only accepted for the following situations:

  • Products received with confirmed quality issues.
  • Damaged items caused before or during shipment.
  • Incorrect items shipped due to our fulfillment error.

Returns or exchanges are not accepted for reasons including:

  • Customer preference changes.
  • Incorrect size selection.
  • Wrong quantity ordered.
  • Style, color, or design preferences.
  • Unsold inventory or slow-moving products.

Please carefully review product details, sizing information, and order quantities before placing your wholesale order.

Return & Exchange Time Limit

Any issues regarding damaged, defective, or incorrect items must be reported within 7 days after delivery.

Requests submitted after this period may not be eligible for return, replacement, or other resolutions.

Return & Exchange Process

To request a return or exchange for an eligible issue:

  1. Contact FancyPrince Wholesale customer service within 7 days of delivery.
  2. Provide your order number along with clear photos or videos showing the issue.
  3. Our team will review the request and confirm the appropriate solution.
  4. Once approved, we will provide return instructions or arrange a replacement or other resolution.

Please do not return any items before receiving approval from our team.

Return Shipping Costs

For approved returns or exchanges caused by:
- Product defects
- Damaged items
- Incorrect items shipped by FancyPrince Wholesale

FancyPrince Wholesale will provide return instructions and determine the appropriate resolution.
For product‑defect, shipping‑damage or our fulfillment‑error cases, return‑related shipping costs shall be covered by FancyPrince Wholesale.

For returns or exchanges caused by reasons unrelated to product quality, including ordering mistakes, size selection errors, customer preference changes, or unsold inventory, the buyer is responsible for all related costs. However, such returns or exchanges are not accepted under this policy.

Product Quality Assurance

FancyPrince Wholesale is committed to maintaining consistent product quality through strict quality control procedures.

All products are inspected before shipment to ensure they meet our quality standards.

If you receive products with verified quality issues, we will work with you to provide an appropriate solution, including replacement, refund, store credit, or other resolution depending on the specific situation.

Order Accuracy & Cancellation

Customers are responsible for reviewing all order details, including product styles, sizes, quantities, and shipping information before submitting payment.

Once an order has entered processing, changes or cancellations may not be guaranteed.